Question 1

How do I book?

Accepted Answer

All sessions and classes are booked online. Visit the Timetable page to see current availability and book your slot.

Question 2

Do I need to create an account?

Accepted Answer

Yes. You will need an account. It takes a few minutes to set up and you only do it once.

Question 3

Can I walk in without booking?

Accepted Answer

No. All sessions are pre-booked. This ensures the facility is properly prepared and your experience is not affected by unexpected capacity.

Question 4

How do I cancel or reschedule?

Accepted Answer

Log into your account and manage your bookings from there. Cancellations must be made at least 24 hours in advance to avoid a late-cancellation charge.

Question 5

What happens if I miss a session?

Accepted Answer

Late cancellations and no-shows are subject to our cancellation policy, shown during the booking process.

Question 6

Can I book for someone else?

Accepted Answer

Yes. You can add guests when booking through your account. Contact us if you are booking for a larger group.

Question 7

What memberships do you offer?

Accepted Answer

We offer three tiers: Recover (£40/month), Restore (£89/month), and Peak (£149/month). Full details are on our Memberships page.

Question 8

How do I join?

Accepted Answer

Through your account. Head to the Memberships page and select the plan that suits you.

Question 9

Can I pause or cancel my membership?

Accepted Answer

Yes. Membership management is handled through your account. You can pause or cancel directly without contacting us.

Question 10

Is there a minimum contract?

Accepted Answer

Our standard memberships are rolling monthly. There is no long-term contract.

Frequently Asked Questions

Bookings & Cancellations

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